Return Policy
Return Policy & Eligibility
We want you to be satisfied with your purchase from MODAVIA. If you are not completely satisfied with your order, we will make it right. You may be eligible to return it, subject to the following conditions:
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Returns must be requested by direct contact within 14 days from the date of delivery.
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All returned items must be in their original condition and are only eligible for store credit.
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Custom orders are final sale and not eligible for return.
Return Process
To initiate a return, please contact our customer service team through email. You will be provided with return instructions, and a return merchandise authorization (RMA) may be required for processing your return.
Return Fees
Returns may be subject to return shipping fees, which will be deducted from the store credit issued to you. The amount of the return shipping fee may vary based on the size and weight of the item being returned and your location.
Store Credit
In many cases, returns will be processed as store credit, which can be used for future purchases on our website or in our store. Store credit does not expire and may also be applied towards custom orders.
Custom Orders
Custom orders are made to your specifications and are considered final sale. However, we value your feedback and are committed to ensuring your satisfaction. If you have any concerns or feedback about your custom order, please contact us directly. We may work with you to make improvements or address any issues within reason.
Customer Service
Our customer service team is available to assist you with any questions or concerns you may have regarding your custom order. Please reach out to us through email or the Chat feature.
Contact Us
If you have any questions or need assistance with our Shipping and Return Policy, please contact us through email or the Chat feature.
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Last Updated: September 2023